Terms & Conditions

Sunny In Denbigh | sunnyindenbigh.com

Last updated: October 13, 2026

Welcome

These Terms and Conditions ("Terms") govern your use of sunnyindenbigh.com (the "Site") and your purchase of any products from Sunny In Denbigh ("Sunny In Denbigh," "we," "us," or "our"). By visiting the Site, creating an account, or placing an order, you agree to be bound by these Terms, our Privacy Policy. If you do not agree, please do not use the Site.

Who Can Use This Site

You must be at least 18 years old to use the Site or place an order. By using the Site, you confirm that you are 18 or older and have the legal capacity to enter into these Terms. Products for children should be purchased by and used under the supervision of an adult.

Your Account

You may create an account to manage orders and save your information. You are responsible for keeping your login details confidential and for all activity under your account. Please give us accurate, current information, and tell us right away if you suspect unauthorized use of your account. We may suspend or close accounts that violate these Terms.

Our Products

Sunny In Denbigh makes natural skin and hair care products in small batches, including hair care, body butters, soaps, and serums.

  • Natural variation. Because our products are made with natural ingredients in small batches, color, scent, texture, and consistency may vary from batch to batch and may change during shipping due to temperature. This is normal and does not mean the product is defective.
  • Product information. We work hard to describe and photograph our products accurately, but we do not guarantee that descriptions, images, ingredient lists, or other content on the Site are complete, current, or error-free. Always read the ingredient list and directions on your product before use.
  • Availability. All products are subject to availability. We may limit quantities, discontinue products, or change formulas at any time without notice.

Safety, Allergies, and Health Information

Please read this section carefully.

  • For external use only. Unless a product is clearly labeled otherwise, our products are intended for external use only.
  • Allergens. Some of our products contain nut-derived ingredients (for example, shea butter, which comes from the shea nut) and other botanical ingredients, essential oils, honey, and plant extracts. It is your responsibility to review the ingredient list before purchase and use. If you have known allergies or sensitivities, do not use a product if you are unsure whether it is right for you.
  • Patch test. We recommend performing a patch test on a small area of skin before first use, even if your skin is not sensitive. If irritation, redness, itching, or any other reaction occurs, stop using the product immediately and consult a healthcare professional.
  • Pregnancy, nursing, and medical conditions. If you are pregnant, nursing, under a doctor's care, or have a medical condition affecting your skin or scalp, please consult your healthcare provider before using our products.
  • Not medical advice. Our products are cosmetic products. Statements on the Site, in emails, on social media, or in customer testimonials have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, including alopecia, eczema, seborrheic dermatitis, or any other scalp or skin condition. Information on the Site is for general informational purposes only and is not a substitute for professional medical advice.
  • Keep out of eyes; keep away from children. Avoid contact with eyes. If contact occurs, rinse thoroughly with water. Keep all products out of reach of children.

Storage and Freshness

Our products are made with fresh, natural ingredients, and some (such as our Overnight Deep Conditioner) must be refrigerated or frozen to stay fresh. Please follow the storage directions that appear on the product page, packaging, and any inserts. We are not responsible for spoilage, separation, or reduced quality that results from improper storage after delivery. If you have a question about how to store a product, please contact us before use.

Results and Testimonials

Hair and skin are different for everyone. Results depend on many factors, including hair type, porosity, skin condition, diet, genetics, how consistently and correctly a product is used, and more. Before-and-after photos, reviews, and testimonials on the Site and on our social media reflect the experiences of individual customers. They are not guarantees, and your results may differ. Our products may take time to show results, and we encourage you to give your hair and skin several weeks of consistent use.

Pricing and Promotions

  • All prices are listed in U.S. dollars unless stated otherwise and may change at any time.
  • Sale prices, discount codes, free shipping thresholds (for example, free shipping on qualifying orders of $75 or more), and other promotions are valid only for the dates and conditions stated, cannot be combined unless we say so, and may be modified or ended at any time.
  • We make every effort to price products correctly. If a product is listed at an incorrect price due to a typographical or system error, we may cancel the order or contact you to confirm the correct price before shipping.
  • Prices do not include shipping, handling, or applicable taxes, which are calculated at checkout.

Orders and Payment

  • Order acceptance. Placing an order is an offer to buy. Your order is not accepted until we send you an order confirmation, and we may decline or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud. If we cancel an order after payment, we will refund you in full.
  • Payment. Payments are processed securely through our third-party checkout and payment providers. By submitting an order, you confirm that you are authorized to use the payment method provided. We do not store your full payment card details.
  • Order changes and cancellations. Because we make products in small batches and ship quickly, please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Shipping and Delivery

Shipping rates, processing times, and delivery estimates are described in our shipping are calculated at checkout. Delivery dates are estimates only and are not guaranteed.

  • Accurate address. You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address.
  • Risk of loss. Risk of loss and title for products pass to you when the order is delivered to the carrier.
  • Temperature. Our products are natural and may be affected by heat or cold in transit. Please bring packages inside promptly and follow storage directions upon arrival.
  • Damaged, leaking, or missing items. If your order arrives damaged, leaking, or incomplete, please contact us at [CONTACT EMAIL] within [X] days of delivery with your order number and clear photos of the product and packaging so we can make it right.
  • Delays and carrier issues. Once a package is with the carrier, delays are outside our control. If a tracking update shows no movement or an order is marked delivered but not received, please contact us and the carrier promptly.

Returns, Refunds, and Exchanges

Because our products are personal care items made fresh in small batches, we do not accept returns of opened, used, or partially used products for hygiene and safety reasons. [EDIT TO MATCH YOUR ACTUAL POLICY: If you want to offer returns on unopened products, state the window here, for example: "Unopened products in their original condition may be returned within [X] days of delivery. Contact us for a return authorization before sending anything back. Return shipping costs are the customer's responsibility unless the return is due to our error."]

If you receive a defective, damaged, or incorrect item, contact us within [X] days of delivery and we will offer a replacement or refund at our discretion. Approved refunds will be issued to your original payment method, and may take [X] business days to appear depending on your bank.

Customer Reviews and Content You Submit

You may submit reviews, photos, videos, comments, and other content ("User Content") through the Site, our review platform, or when you tag or message us on social media. By submitting User Content, you confirm that you own it or have the right to share it, and that it is truthful and does not violate anyone's rights or any law. You keep ownership of your User Content, but you grant Sunny In Denbigh a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit, display, and share it (including your first name and last initial) on the Site, in marketing, on social media, and in advertising. We may remove any User Content at our discretion, including content that is offensive, misleading, or unlawful.

Intellectual Property

All content on the Site, including the Sunny In Denbigh name, logos, branding, product names, formulas and descriptions, text, graphics, photographs, videos, and website design, is owned by or licensed to Sunny In Denbigh and is protected by copyright, trademark, and other laws. You may view and print content for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, resell, or use our content or branding for commercial purposes without our prior written permission.

Acceptable Use

You agree not to:

  • Use the Site for any unlawful or fraudulent purpose;
  • Attempt to gain unauthorized access to the Site, other accounts, or our systems;
  • Introduce viruses, bots, scrapers, or other harmful code, or interfere with the Site's operation or security;
  • Use automated tools to purchase products in bulk or circumvent quantity limits;
  • Resell our products without our written permission [OPTIONAL: or purchase for resale]; or
  • Harass, threaten, or abuse our team or other customers.

We may suspend or terminate your access to the Site, and cancel orders, if you violate these Terms.

Third-Party Services and Links

The Site may use or link to third-party services, including payment processors, shipping carriers, review platforms, analytics tools, and social media. We do not control and are not responsible for the content, policies, or practices of third parties. Your use of third-party services is governed by their own terms and privacy policies.

Privacy and Communications

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your information. If you sign up for our emails or text messages, you agree to receive marketing communications from us and can unsubscribe at any time using the link in our emails or by following the opt-out instructions in our texts. Message and data rates may apply to texts. We will still send you transactional messages about your orders.

Disclaimer of Warranties

The Site and all products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any product will produce a particular result or be suitable for your individual needs. Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

Limitation of Liability

To the fullest extent permitted by law, Sunny In Denbigh, its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to your use of the Site or products. Our total liability for any claim relating to the Site or a product will not exceed the amount you paid for the product that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including for personal injury caused by our negligence where applicable. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Sunny In Denbigh and its owners, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Site or products, or your User Content.

Governing Law and Disputes

These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-law principles. Before filing any claim, you agree to first contact us at [CONTACT EMAIL] and give us at least [30] days to try to resolve the issue informally. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in [COUNTY, STATE], and you consent to that jurisdiction. [OPTIONAL, TALK TO AN ATTORNEY FIRST: add an arbitration clause and class action waiver here if you want them.]

Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated version on this page and change the "Last updated" date. Your continued use of the Site after changes are posted means you accept the updated Terms. Orders are governed by the Terms in effect when the order was placed.

General

  • Severability. If any part of these Terms is found unenforceable, the rest will remain in effect.
  • No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
  • Entire agreement. These Terms, together with our Privacy Policy, Shipping Policy, and any other policies posted on the Site, are the entire agreement between you and Sunny In Denbigh regarding the Site and your purchases.
  • Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours in connection with a sale or transfer of our business.

Contact Us

Questions about these Terms? We would love to help.

Sunny In Denbigh:  

Contact:  Contact Us

Frederick, MD 21702

Website: www.sunnyindenbigh.com

Thank you for choosing Sunny In Denbigh! 🌻