There are a few things that make our natural hair products special:

1. Natural: Our products are all natural made with ingredients that are derived from plants and other natural sources, rather than synthetic chemicals. This means that they are generally gentler on the skin and hair, and may be less likely to cause irritation or other negative reactions.

2. Homemade: Because we make our own products, we have complete control over the ingredients that go into them. This can be especially beneficial for those who have sensitivities or allergies to certain ingredients, as we can tailor the products to your specific needs.

3. Family Owned and Operated: Because we are family-owned businesses we have a strong sense of pride in our products and services, and are committed to delivering high-quality goods and experiences to our customers.

To better understand your hair we advise you begin with our custom hair quiz to understand your hair's unique needs. We also ask that you follow our blog, where we share tips, product insights and more

Yes, we have a comprehensive instruction guide available on our website, find it here

We're busy!! But never too busy for our Sunflowers!

Our website is open 24/7, check out our Blog for our most FAQ's regarding our products and haircare regimen.

Have a product, hair routine or order question? Email us at info@sunnyindenbigh.com 

Thank you for choosing Sunny In Denbigh!

ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS OR SALES ADJUSTMENTS ON PREVIOUSLY PURCHASED ITEMS.

Our products are made in small batches and our hair and skincare products are handmade and due to their perishable nature we are unable to refund, exchange or made adjustments to previous sales. Please contact us immediately if their is an issue with your order.

For the health and safety of our community, in regard to the public health emergency, we've taken the decision to temporarily move to 3 Day Shipping Schedule. This means we will ship 3 days a week only. However, you can continue to shop and your order will be shipped in the order it was received on the next shipping day. Here’s how it works:

1. We'll still be accepting online orders. You can add items to your Shopping Bag and proceed to checkout as usual.

2. We'll ship your purchase in the order it was received on the next shipping day. Be advised there may be delays in our normal shipping schedule, we will communicate any known delays via email. Please check your emails for shipment confirmation and then use your tracking number for daily UPS updates.

Due to the increased number of orders and brand recognition we are currently processing orders within 5-7 business days of your order.

EXPECT TO RECEIVE YOUR ORDER WITHIN 7-10 BUSINESS DAYS OF PLACING YOUR ORDER.

Stay tuned for an email update when your order is on its way, no need to email us if you have received a Confirmation Email for your order it will be processed in the order it was received. If you have not received an updated email it means your order has not been processed. If you still have not received an email stating your order has shipped and its outside of the

ADDRESS VERIFICATION/NON-DELIVERABLE PACKAGES

Please ensure the Delivery address on your order is correct. We are NOT responsible for Mis-delivered or Undelivered packages due to incorrect addresses on orders. For packages that are Non-Deliverable and returned to us the customer will be responsible for paying a New Ship Fee. Ship Fee is based on the weight of the package and will be invoiced to the customer and must be paid in full before we will re-ship.

INTERNATIONAL ORDERS

• PRIORITY DELIVERY: 5-15 BUSINESS DAYS you will receive a tracking number by email when your order is fulfilled.
• EXPEDITED DELIVERY: 2-10 BUSINESS DAYS you will receive a tracking number by email when your order is fulfilled.

Your shipping time may vary based on country and how long it takes to clear through your country's customs. Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays!

• International packages can sometimes take a little longer to clear customs and may show up to 2 weeks stuck in the same place. Unfortunately this is out of our hands and we sincerely apologize. If the package has not been received and it has been 30 days since it's fulfillment, please do not hesitate to contact us.
• At this time Sunny In Denbigh is not accepting International Returns or Refunds due to the perishable nature of our products. We apologize for any inconvenience this may have caused.
• PLEASE BE ADVISED THAT INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ADDITIONAL CUSTOM, DUTY AND VAT CHARGES IF APPLICABLE.

Feel free to email info@sunnyindenbigh.com with additional questions concerning your order. 

We Do Not do “Order Add Ons” or Subsititutions.

We Do Not Cancel Orders ALL SALES ARE FINAL

Orders in most cases are processed within 24 hours and are in “Pre-Shipment” which means they have already been processed and are awaiting UPS Pick-Up (They will go out in the next shipment).

To Save time please create a FREE Sunny In Denbigh Profile, there you will find the most updated information on your order including tracking number.

During High Volume days, If there is no tracking number on your order and you’re still within your 7-10 BUSINESS DAY (does not include weekends) window this means that your order has not been processed and you will receive a Shipping confirmation email soon (Please Do Not Email Us)

If you are outside of the 7-10 BUSINESS DAY window please email us ASAP at info@sunnyindenbigh.com .

WHAT TO DO IF YOUR PACKAGE ARRIVES DAMAGED, MISSING OR WRONG ITEM?

For damaged packages you will be asked to file a claim with the Carrier. You can still email us with a photo of the box and the product(s) that were damaged. We will direct you to the next step.

For Missing or Wrong Items please notify us via email within 24-72 hours of receiving your package, include a photo of ALL the items received and the box it came in, so we can help you with your concern.

It is not uncommon for our shea based products to melt or soften during transit in the summer months. Sometimes products gets warm during transit and natural shea butter melts when warm. Our whipped butters will change consistency due to warm temperatures and appear less or even half way filled when received in a melted state. Rest assured that the reduction in product is because its in a melted state. Simply put your melted product in the refrigerator and the consistency will become more balm like instead of a fluffy consistency. Also please keep in mind that shea butter comes in ivory and yellow. Hues of products may vary based on supply chain issues. The color of the Shea butter does not affect the effectiveness of the product.

 For Lost/Stolen Packages you will be asked to file a claim with the Carrier. Once you are notified of approval of claim we will expedite the handling of your replacement. If you have not received an update via email regarding your claim please contact UPS and notify us to expedite the handling of your claim

We use only Top Quality Natural Products with No additional chemicals or preservatives

We also source them from countries that naturally produce the products which costs money to transport. Once you begin to use our products and achieve your desired results you will see that they are worth every penny.