FAQ's

     

Need Help?

We're busy!! But never too busy for our SID family!
Our website is open 24/7, check out our Blog for our most FAQ's regarding our products and haircare regimen.
Have a product, hair routine or order question?
Email us at info@sunnyindenbigh.com

 

                    

DURING COVID-19, CAN I STILL SHOP?

For the health and safety of our community, in regard to the public health emergency, we've taken the decision to temporarily move to 3 Day Shipping Schedule. This means we will ship 3 days a week only.

However, you can continue to shop and your order will be shipped in the order it was received on the next shipping day.

Here’s how it works:

1.     We'll still be accepting online orders. You can add items to your Shopping Bag and proceed to checkout as usual.

2.     We'll ship your purchase in the order it was received on the next shipping day. Be advised there may be delays in our normal shipping schedule, we will communicate any known delays via email. Please check your emails for shipment confirmation and then use your tracking number for daily UPS updates.

3.    ALL SALES ARE FINAL.

We DO NOT OFFER REFUNDS or SALES ADJUSTMENTS on previous purchases. 

WHY IS MY ORDER DELAYED

Why is my order delayed?

Due to the increased number of orders and for the health and safety of our community, in regard to the public health emergency, we've taken the decision to temporarily move to a 3 Day Shipping Schedule. This means we will ship 3 days a week only.

EXPECT TO RECEIVE YOUR ORDER WITHIN 7-10 BUSINESS DAYS OF PLACING YOUR ORDER.

Stay tuned for an email update when your order is on its way, no need to email us if you have received a Confirmation Email for your order it will be processed in the order it was received. If you have not received an updated email it means your order has not been processed. If you still have not received an email stating your order has shipped and its outside of the 7-10 business days window please do not hesitate to contact us at info@sunnyindenbigh.com

ADDRESS VERIFICATION/NON-DELIVERABLE PACKAGES

Please ensure the Delivery address on your order is correct. We are NOT responsible for Mis-delivered or Undelivered packages due to incorrect addresses on orders. For packages that are Non-Deliverable and returned to us the customer will be responsible for paying a New Ship Fee. Ship Fee is based on the weight of the package and will be invoiced to the customer and must be paid in full before we will re-ship.

 

DO YOU SHIP INTERNATIONALLY

YES!! International shipping is currently available!  

International customers are responsible for customs, duties, & VAT charges.
 
  • PRIORITY DELIVERY: 5-15 BUSINESS DAYS you will receive a tracking number by email when your order is fulfilled.
  • EXPEDITED DELIVERY: 2-10 BUSINESS DAYS you will receive a tracking number by email when your order is fulfilled.

Your shipping time may vary based on country and how long it takes to clear through your country's customs. Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays!

  • International packages can sometimes take a little longer to clear customs and may show up to 2 weeks stuck in the same place. Unfortunately this is out of our hands and we sincerely apologize. If the package has not been received and it has been 30 days since it's fulfillment, please do not hesitate to contact us.
  • At this time Sunny In Denbigh is not accepting International Returns or Refunds due to the perishable nature of our products. We apologize for any inconvenience this may have caused.

Feel free to email info@sunnyindenbigh.com with additional questions concerning your order. 

MY ORDER IS DELAYED AND HAS NOT YET BEEN SHIPPED. CAN I CANCEL, SUBSTITUTE OR ADD A PRODUCT(S) TO MY ORDER?

We Do Not do “Order Add Ons” or Subsititutions.

We Do Not Cancel Orders ALL SALES ARE FINAL

Orders in most cases are processed within 24 hours and are in “Pre-Shipment” which means they have already been processed and are awaiting UPS Pick-Up (They will go out in the next shipment).

To Save time please create a FREE Sunny In Denbigh Profile, there you will find the most updated information on your order including tracking number.

During High Volume days, If there is no tracking number on your order and you’re still within your 7-10 BUSINESS DAY (does not include weekends) window this means that your order has not been processed and you will receive a Shipping confirmation email soon (Please Do Not Email Us)

If you are outside of the 7-10 BUSINESS DAY window please email us ASAP at info@sunnyindenbigh.com .

 

WHAT TO DO IF YOUR PACKAGE ARRIVES DAMAGED, MISSING OR WRONG ITEM?

For damaged packages you will be asked to file a claim with the Carrier. You can still email us with a photo of the box and the product(s) that were damaged. We will direct you to the next step.

For Missing or Wrong Items please notify us via email within 24-72 hours of receiving your package, include a photo of ALL the items received and the box it came in, so we can help you with your concern.

 Please note any Missing or Wrong items reported after this time period will not be replaced. 

 

LOST OR STOLEN PACKAGES

 For Lost/Stolen Packages you will be asked to file a claim with the Carrier. Once you are notified of approval of claim we will expedite the handling of your replacement. If you have not received an update via email regarding your claim please contact UPS and notify us to expedite the handling of your claim.

WHY DON’T YOU OFFER SALES ON YOUR PRODUCT?

We use only Top Quality Natural Products with No additional chemicals or preservatives;

We also source them from countries that naturally produce the products which costs money to transport. Once you begin to use our products and achieve your desired results you will see that they are worth every penny.

We are not the cheapest but we are the best!